Terms of use

1. Who we are

The tripco.bg website and the Tripco platform are provided by [Company name], UIC [number], registered office and address: [address], email info@tripco.bg, phone [phone]. [VAT registration, if any.] This information is provided under Art. 4 of the Bulgarian Electronic Commerce Act.

By using the website you accept these terms. If you do not agree with them, please do not use the website.

2. What we offer

• Information about Tripco and our services for passengers, carriers and institutions.
• Bulgaria's first national journey planner for public transport. It is currently in early access (test period) and available by invitation only.
• The option to suggest and add stops and timetables.

Ticket sales, once launched, will have separate terms and conditions.

3. Accuracy of information

Timetables and routes come from carriers, municipalities and open data sources. We make every effort to keep them accurate and update them constantly. However, there may be inaccuracies or changes we have not yet reflected, especially during the test period. Before an important journey, check the time with the carrier as well. If you spot a mistake, tell us via "Suggest or add".

4. Early access

The test version is provided free of charge and "as is". There may be interruptions, errors and changes without notice. We may end access to the test version at any time. Your feedback helps us improve the service and we may use it without any obligation to you.

5. Your contributions

When you send us a suggestion, a new stop, a photo or a correction, you confirm that you have the right to share it and that it does not infringe the rights of others. You grant Tripco a free, non-exclusive, perpetual right to use, modify and publish it as part of the register and the services. Please do not send photos showing faces or licence plates.

6. Prohibited actions

• automated extraction of data from the website (scraping) without our written permission;
• attempts to breach security or overload the systems;
• submitting false or misleading information;
• using the website in breach of the law.

7. Intellectual property and third-party data

The Tripco brand, logo, design and website texts are our property and may only be used with permission. Some data comes from third parties and is used under their licences:

• Sofia city transport data: © Sofia Municipality / Urban Mobility Centre, licence CC BY 4.0;
• map data: © contributors to OpenStreetMap, ODbL licence;
• [other data sources, if any].

8. Liability

To the extent permitted by law, we are not liable for damage from delays, missed connections or timetable changes beyond our control. This limitation does not apply to damage caused intentionally or through gross negligence, and does not limit your rights as a consumer under the Bulgarian Consumer Protection Act.

9. Links to other websites

The website contains links to the websites of partners and institutions. We are not responsible for their content or for how they process your data.

10. Personal data

How we process your personal data is described in the Privacy policy and Cookie policy.

11. Changes and applicable law

We may change these terms. The new version applies from its publication here. Bulgarian law applies to matters not covered here. Disputes are settled by mutual agreement or, if that is not possible, by the competent Bulgarian court. As a consumer, you can also contact the Bulgarian Commission for Consumer Protection.